I bought 500ems as a gift but never got the gift code at the request of Steam I retried it 5 times with 2 different credit cards and it charged my card all 5 times but all 5 times I never got the one code! Steam says it's not their fault it's on THC so I emailed them and waited 2 weeks no response! e-mailed them again a week ago no response as of yet! I have spent 100s of $ on this game and never had an issue!
So question what is my next step is there a phone number I can call?
DID NOT GET EMS that i bought
- buckmaster1211
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- BCKidd
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Re: DID NOT GET EMS that i bought
I think you have followed all the steps that you can. I would keep following up tho. I know I have had something similar happen to me, where I thought I had checked off "Buy as a Gift" check box, when I actually hadn't- in which case the EM$ ended up in my accumulated EMS- in my account, and no Gift Code was issued. Did you check your "My Wallet/Purchase History" it will show purchased Gift Codes there. Other than that, I don't know what to tell you, except keep the pressure on EW Support.
BCKidd.
BCKidd.
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